True Tackle will deliver your products to the delivery address you gave when you placed the order using the chosen shipping method.
On receipt of delivery, please carefully examine the contents of your order and ensure all items are present. It is reasonable for us to assume that if you have not contacted us within 7 days of receiving your order then all goods are present and correct. We very strongly advise that until you are satisfied that all items are present and correct not to destroy any packaging including brochures, leaflets, manuals etc.
If you place your order before 4pm it will be dispatched that same working day. Any orders placed after 4pm will be dispatched the next working day.
If there is an expected delay outside of this timeframe we will inform you by email or phone call.
Please allow 2-5 working days from the date of dispatch to receive your goods as delays with the courier can occur on occasion even if the product has been sent with next day delivery. You will receive an email with a tracking code once your order has been dispatched.
If you have not received your parcel by the expected timeframe, please contact us via email with your order number and we will track the delivery for you.
The risk of goods will pass to you as soon as they are delivered to you.
UNITED KINGDOM
- Delivery is Monday - Saturday.
- Depending on the size of the products in your order we will use Evri, Parcelforce or DPD.
- Order before 4pm for same day dispatch - subject to stock levels.
- Shipping prices can be found on the checkout page.